Bespoke SebBespoke Seb
The white-glove sales associate, online
Seb is the online equal of your finest associate on the floor — it welcomes each visitor, uncovers what they're truly looking for, and guides them to the right piece from your real catalogue. No keyword search. No guesswork. Just considered, on-brand service, around the clock.
The gap
Your highest-intent shopper rarely arrives with a SKU. They arrive with a feeling — “something for our anniversary, she likes the classic pieces but a little bolder.” Keyword search returns nothing. A great associate would have sold the perfect piece.
White-glove onboarding
Point Seb at your site, Shopify, or product feed. It reads every piece and infers the style and occasion it suits — even attributes you never tagged.
A single script tag, on any platform. The associate appears, dressed in your colours and your voice. Nothing to maintain.
It uncovers the real need, proposes two or three pieces with a reason for each, and answers the brand, engraving, and shipping questions a real associate fields.
The standard of service
Not a chatbot. A trained associate who reads the room.
Beyond occasion and budget — it understands what the piece must say, reflects it back, and leads with a confident recommendation.
Every recommendation comes from your live inventory. It cannot invent a product, a price, or a policy — an architectural guarantee, not a hope.
Your tone, your greeting, your boundaries. Set topics it should never discuss. It stays on-brand, every time.
Engraving, tax-free, shipping, returns, sizing, care — answered from your knowledge base, then gently back to the sale.
A built-in A/B holdout shows assisted vs. unassisted conversion and order value — the lift, in your own dashboard.
It surfaces what shoppers asked for that you don't carry yet — a quiet, continuous read on what to stock next.
You approve the catalogue and brand knowledge before a shopper sees it — and upload your own documents (PDF, Word, slides) the crawler can't reach. Nothing goes live unreviewed.
Marketing, the service desk, IT, and the website owner each sign in with the right access — invite the people who actually run your store.
Role-based access with single sign-on, a tamper-evident audit trail, and EU data residency on request — brand-safety and privacy built in from the first line.
See it live
One associate, dressed in the maison's own voice. Click the ✦ and ask for a gift.
Membership
A modest base, plus a small share of the sales we assist — we win only when you do. Every plan includes catalogue ingestion, the embeddable associate, revenue attribution, and your merchant dashboard.
For boutiques finding their feet.
For stores scaling assisted sales.
For maisons and high-volume retail.
An associate for every shopper
Review, approve, go live. One line to embed. Cancel any time.